NXLog helps companies manage their logs better. We provide a unified platform for log collection, storage, and analysis. We offer versatile solutions to capture high-volume logs from diverse sources, transform log data on the fly, filter, enrich, and route it to other systems to boost business, security, and compliance. We combine the stability and resources of an established company with the innovative spirit and agility of a start-up. Our mission is to continuously push technological boundaries to deliver outstanding user experiences.
We are hiring Senior Technical Support Engineers!
As a Senior Technical Support Engineer, you will be responsible for interacting with our valued customers to make sure they receive the attention they deserve. You will be providing assistance with questions about configuring the software, reproducing and troubleshooting bugs, and investigating software problems.
What you’ll do:
Handling support requests logged through our support service desk.
Interacting with the developers when escalation is needed.
Ensuring that the customer is kept up to date on the status of the inquiry.
Creating knowledge base articles based on customer issues.
Enhancing our documentation based on customers’ feedback.
What you’ll get:
Remote community of passionate experts from around the world.
Flat structure and flexible environment.
PTO & other rewards.
Opportunity to work with a state-of-the-art log management product.
What you will bring:
Experience with log management tools and SIEM products (QRadar, ArcSight, Splunk, Snare, syslogd, Logstash, Kafka, Scribe, ELK, Graylog, etc).
Working knowledge of SSL/TLS, X509 certificates, and PKI.
Good knowledge of protocols, including networking (e.g. TCP, UDP) and application layer (e.g. DNS, DHCP) protocols.
Excellent debugging and troubleshooting skills with relevant tooling knowledge.
Passion to work with Linux systems while also feeling at home on Windows.
US location or willing to work in the US time zone.
Fluent English.
Nice to have:
Knowledge of scripting languages: Shell, Perl, Python, Powershell.
Experience with MacOS, BSD, Solaris, AIX systems.
Experience in information security and optionally having a CISA, CISSP, or similar certification.
BS degree in Information Technology, Computer Science, or relevant field.
Apply now and join us in creating exceptional digital experiences!