NXLog helps companies manage their logs better. We provide a unified platform for log collection, storage, and analysis. We offer versatile solutions to capture high-volume logs from diverse sources, transform log data on the fly, filter, enrich, and route it to other systems to boost business, security, and compliance. We combine the stability and resources of an established company with the innovative spirit and agility of a start-up. Our mission is to continuously push technological boundaries to deliver outstanding user experiences.
We are hiring Professional Services Engineers!
We seek problem-solving engineers driven by making an impact. As we grow, we're looking for versatile, motivated, and collaborative team members.
A Professional Services Engineer is responsible for providing high-quality technical services for the company’s customers, which includes giving expert advice to businesses and organizations, assisting in system architecture design as well as implementing tasks related to the products of the company.
What you’ll do:
Work closely with our sales and pre-sales teams to create and conduct appealing product demonstrations, engage in technical conversations with prospective customers.
Propose technically viable software solutions that meet clients’ requirements.
Provide expert advice regarding the usage of our products to prospects and customers.
Collaborate with internal departments: Engineering, Sales, Pre-sales, Support, and Product teams.
Discover and suggest improvements to internal processes and innovations.
Identify clients’ training needs and the best approach towards.
Develop presentations and training material for customers.
Execute tasks based on approved SoW - product training, deployment, configuration, upgrade, etc.
Prioritize and allocate resources based on business goals, customer requirements, and agreements.
Provide regular updates and feedback to customers and to internal stakeholders.
What you’ll get:
Remote community of experts from around the world
Flat structure and flexible environment
PTO & other rewards
Opportunity to work with a state-of-the-art log management product
What you will bring:
Minimum 5 years of experience as a software engineer or product support engineer, and/or experience in professional services of enterprise software in IT security.
Experience with SIEM and log management products. Software solution design is an advantage.
Tech-savvy approach and passion to dig in to learn about products, technology, customers, and competitors.
Strong customer service focus with ability to develop and maintain relationships.
Great communication skills, ability to work with different kinds of audiences.
Excellent time management, ability to effectively prioritize and execute tasks.
Proactive and problem-solving attitude.
Fluent English.
As you will be involved in tech discussions with our clients, it is important to be knowledgeable about following tech stack we use:
OS: Linux (Ubuntu/Debian), Red Hat, MS Windows.
Networking: TCP/UDP, DNS, DHCP, SSL/TLS, X509, PKI.
Log management & SIEM: QRadar, ArcSight, Splunk, ELK, etc.
Programming: Bash, Python, PowerShell, Java, Regex.
Cloud platforms: Azure, AWS, Google Cloud.
Virtualization & containerization.
REST API.
Apply now and join us in creating exceptional digital experiences!