NXLog helps companies manage their logs better — a unified platform for log collection, storage, and analysis. Our users are security engineers and IT operations teams running our agents across thousands of endpoints, often on-premises and in tightly regulated environments. We combine the stability of an established company with the agility of a start-up.
We are hiring a Customer Engineer!
We've built this whole thing from scratch, from garage start-up to scale-up, and we're still growing. With Fortune 500 clients under our belt, a new SaaS platform gaining momentum, and customers who run us in air-gapped environments, no two customer conversations look the same. That's what makes this role so interesting. You can read a packet capture for fun, but you'd also happily spend an hour on a call with a customer, figuring out what they're really trying to solve. You like people and you like systems. Most companies make you choose: become a Sales Engineer or a Support Engineer, work in pre-sales or in professional services. We don't.
One team, the whole journey
This is what that means for you:
You see the full story. You're there for the first demo, you help shape how the customer's environment is built, and you're the one they trust when they have questions later.
You grow faster. You'll understand how a security product is evaluated, deployed, and run in real environments, which is experience that takes years to piece together elsewhere.
Customers get a real relationship. Security teams want someone who knows their setup, not a ticket number. You'll become that person.
Your ideas turn into changes. Because you see the whole lifecycle, you'll know where things can improve, and in a flat team you'll have the voice to make it happen.
If you've been looking at Solutions Engineer, Sales Engineer, or Support Engineer roles and wondering why you have to pick just one, you'll like how we work. You stay with customers from the first technical conversation through deployment and beyond. It's work a Professional Services Engineer or Customer Success Engineer would recognize, with more variety.
One test for all of it: does the customer walk away more confident, and did we make their life easier?
What you'll do
Before they buy
Run product demos that land and have deep technical conversations with prospective customers alongside our Sales team.
Understand how prospects actually work, what they're trying to solve, and propose solutions that fit their environment rather than a generic one.
When they deploy
Help customers design their architecture and deploy, configure, and upgrade our product across on-premises, air-gapped, and SaaS environments.
Guide customers through implementation and make sure deployments are delivered successfully and in line with the agreed scope.
Figure out what customers need to learn, then build and deliver the training and technical presentations that get them there.
Once they're running
Own support requests from first report to resolution: reproduce issues, troubleshoot them, and dig into logs, configurations, and network behavior to understand what's actually happening.
Bring in Engineering when needed, give them clear and reproducible information to work with, and keep the customer informed along the way.
Turn what you learn into knowledge base articles, better documentation, and training material. Solve it once, write it down.
Across all of it
Work closely with Engineering, Sales, and Product, bringing customer context and technical insight back into the team.
Spot what could work better — in our product, processes, or documentation — propose the fix, and help make it happen.
Who you are
We'll be honest: your approach matters most here. We can teach you our product. We can't teach curiosity or the ability to connect with people.
You build relationships, not just resolve tickets. You get to know customers, their environments, and what they're really trying to solve. You build rapport quickly and communicate comfortably with everyone from system administrators to CISOs.
You're curious all the way down. You don't stop at the workaround. You dig into logs, packet captures, and configuration files until you understand what actually happened.
You make complex things understandable. You can explain technical problems and solutions clearly, both in conversation and in writing.
You take ownership. When you find a problem, you see it through — whether that means solving it yourself, bringing in Engineering, improving the documentation, or suggesting a better process.
You enjoy variety. You're comfortable moving from a product demo in the morning to troubleshooting an issue or helping with a deployment in the afternoon.
You share what you learn. You turn recurring issues and technical findings into useful feedback for Engineering and Product, and into documentation that helps the next customer.
What you'll bring
1–3 years in a technical, customer-facing role such as support, pre-sales, consulting, or IT operations, or a track record that shows you'd thrive in one.
People skills that stand out. You build rapport quickly, explain complex things clearly, and stay calm when a customer isn't.
Hands-on experience with, or real interest in, log management or SIEM tools (e.g. Splunk, ELK, Graylog, QRadar, Logstash, Kafka, syslog).
Solid networking fundamentals: TCP, UDP, DNS, DHCP, and how to troubleshoot them.
Working knowledge of SSL/TLS, X.509 certificates, and PKI.
You work smart with AI. You use it to speed up troubleshooting, research, and writing, and you know when not to trust the output.
Excellent written and spoken English. Much of your work with customers happens in writing.
You're at home on Linux and comfortable on Windows.
Based in the US or able to work US time zone hours.
Nice to have
Scripting skills (Shell, Python, PowerShell, Perl).
Experience with macOS, BSD, Solaris, or AIX.
An interest in information security, or a certification like Security+, CISSP, or CISA.
A degree in IT, Computer Science, or a related field. Equivalent experience counts just as much.
What you'll get
Hands-on experience across pre-sales, professional services, and support that sets you up for whatever comes next.
Customers worth learning from. Fortune 500 security teams and an opinionated technical community, both talking to you directly.
A voice that counts. Flat structure, no committee to convince. If you have an idea, you talk to the person who can make it happen.
Remote, genuinely. A team of experts across time zones, flexible hours, and paid time off.
Apply now and tell us about the most interesting problem you've solved, technical or not.